Refund policy

We want you to be confident in your Base Case purchase.

Unused products in new condition may be returned within 30 days of delivery. Products must be returned in their original packaging with all included components, accessories, and hardware.

Returned items must show no signs of use, installation, damage, or wear. Products that are used, scratched, modified, missing parts, or returned without original packaging are not eligible for a refund.

Return shipping costs are the customer's responsibility unless the return is due to a confirmed manufacturing defect or shipping error. Original shipping fees are non-refundable.

All returns must be authorized before shipping. Items sent back without approval will not be accepted.

Once a return is received and inspected, approved refunds are processed within 7 to 14 business days to the original payment method. Your bank or credit card provider may take additional time to post the refund.

Custom orders, bulk orders of ten or more units, B2B purchases, and items marked final sale are not eligible for return.

If your order arrives damaged or incorrect, contact us within 72 hours of delivery. Do not attempt to return damaged items without contacting support first.

All questions, please contact us at support@getbasecase.com