Shipping policy

Base Case ships from the United States after final assembly at our headquarters in Utah.

Orders are typically processed within one (1) to three (3) business days unless otherwise noted on the product page. During launches, preorders, backorders, or batch production runs, processing and delivery timelines may extend beyond standard estimates. Estimated ship dates for these orders will be communicated at the time of purchase or via email.

Shipping timelines are estimates and not guaranteed. Delivery times may vary based on carrier, destination, weather, customs processing, and other factors outside of our control.

Base Case products may ship in multiple boxes or as separate shipments, depending on the configuration and accessories ordered. Tracking information will be provided for each shipment.

We currently ship within the United States and select international destinations. International customers are responsible for all duties, taxes, VAT, and import fees required by their country.

Optional shipping protection may be offered at checkout. If selected, coverage and claims are handled in accordance with the terms in effect at the time of purchase.

Once an order is placed and enters fulfillment, it cannot be canceled or modified. Shipping addresses must be entered accurately at checkout. We are not responsible for delays or losses due to incorrect addresses provided by the customer.

If a shipment is lost or damaged in transit, contact our support team at support@getbasecase.com as soon as possible so we can investigate with the carrier.

Base Case is not responsible for shipping delays caused by carriers, customs processing, weather, or force majeure events.

All delivery dates shown at checkout or in confirmation emails are estimates only.